Frequently Asked Questions
Yes, child seats are available on request.
Once the reservation is confirmed, we will send you an email for confirmation that means that your pickup has been scheduled and you don`t have to call.
No, All the vehicles are smoking free.
A cleanup fee is assessed if upon completion of your rental we deem the vehicle excessively dirty (I.e. spills ,stains,ect.) that require additional time and costs for cleanup .This also includes vomit/sickness in the limousine that is NOT in a waste bag or container. The minimal fee is 250 $ taxes not included.
A damage fee is assessed if upon completion of your rental,If we find that any of the glass window is broken, the seats are torn/ripped, the remotes for the entertainment systems are broken or missing, etc. These fees will be assessed by Federal Limousine Canada and applied accordingly.
Quality service is customarily acknowledged by a gratuity of 15-20%. Some of our quoted packages INCLUDE the driver gratuity. If this is the case, you will see it listed on your confirmation. If you would prefer to tip in cash directly with the driver based on your experience, please feel free to let our office staff know when you make your reservation.
All vehicles are strictly NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of $250.00 will apply, plus cost of repairs for any damage related to smoking.
We know that sometimes our chauffeurs are caught in the act, assisting their clients during weddings and special occasions; therefore we require them to be professionally dressed in a dark suit with a white dress shirt and necktie.
Yes! We love when we have repeat clients and wish to request them for their next service. By all means, ask our office staff who your last chauffeur was if you cannot remember his/her name.
We are sure that you have a lot of friends but we are responsible for their safety while they are in our vehicles. Every vehicle has a maximum capacity that we must abide by in order to comply with our insurance policy. If you need to consider a larger limousine, feel free to call our office for assistance with an upgrade. Extra fees may apply.
Yes, your own tunes to enhance your experience with us. All limousines, limo party buses and shuttle buses are equipped with Bluetooth capabilities. Please ask our staff about your specific limousines amenities.
We operate 24/7, including holidays! You can reach us any time and rent a vehicle any time !
Generally we will not rent out the larger limousines for less than the minimum 5 hour for Saturday weddings. As most weddings take place on a few Saturdays during the summer we can not afford to rent out the limousine for less than that minimum.